Refund & Returns Policy

Introduction

Thank you for shopping at Fretail. We understand that sometimes a product may not fulfill your expectations or meet your needs. That’s why we offer a comprehensive refund and returns policy to ensure a fair and satisfactory experience for both our customers and our business.

Return Conditions

  1. Products Eligible for Return:
    • Only new, like new, used, and refurbished products that are in the same condition as when received are eligible for return.
    • Products must be returned within 30 days of the receipt date.
  2. Non-returnable Items:
    • Items marked as “Final Sale”, “For Parts or Not Working”, “AS-IS” or “Non-Returnable” on the product page are not eligible for returns.

How to Initiate a Return

  1. Contact Customer Service:
    • Email us at contact@fretail.com with your order number and the reason for the return request.
    • You will receive a return authorization and detailed instructions on how to proceed.
  2. Prepare the Package:
    • Repack the products in the original packaging and ensure that the items are secured to prevent damage during transit.

Return Shipping

  1. Responsibility for Shipping Costs:
    • Customers are responsible for the return shipping costs unless the item is being returned due to a fault on our part (e.g., an incorrect or defective item).
  2. Shipping Method:
    • Use a trackable shipping service to ensure the safe return of the product. Fretail is not responsible for items lost or damaged during return transit.

Refunds

  1. Processing Time:
    • Refunds are processed within 7-10 business days upon receipt of the returned item.
    • Refunds will be issued to the original method of payment.
  2. Deductions:
    • Original shipping fees are non-refundable and may be deducted from the refund amount.

Exchanges

  • At this time, we only offer direct replacements for the same product if it is defective or damaged upon arrival.

Additional Information

  1. Damaged or Incorrect Items:
    • If you receive a damaged or incorrect item, please contact us immediately with photographic evidence so we can resolve the issue.
  2. Customer Support:
    • For any questions or clarification regarding our returns policy, please contact us at: